Credit card -- Other features, terms, or problems -- Complaint #8109789
Complaint Overview
Complaint ID: 8109789
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: Store credit card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: Colorado
ZIP Code: 80122
Date Received: 2024-01-04T12:00:00-05:00
Date Sent to Company: 2024-01-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made purchases on my XXXX Chase account with the option of XXXX month or XXXX month pay. I was told that the full amount would drop off the account during the next billing period and then would go to monthly payments. I received my statement and nothing fell off! I called them today and they said that they keep the full balance charged to your account and then you just make monthly payments. That is a bait and switch and isn't a payment plan. That is essentially charging me XXXX. They gave no resolution to this issue other than raising my credit limit. That isn't what I wanted. This was for a total of about {$500.00} on XXXX for several purchases over a week using XXXX Chase.
Frequently Asked Questions
What is Complaint #8109789 about?
Complaint #8109789 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2024-01-04T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.