Credit card -- Trouble using your card -- Complaint #8109782
Complaint Overview
Complaint ID: 8109782
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Credit card company won't increase or decrease your credit limit
State: Massachusetts
ZIP Code: 02155
Date Received: 2024-01-04T12:00:00-05:00
Date Sent to Company: 2024-01-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Synchrony Bank Attn : Three Major credit bureaus I am writing to formally dispute the recent reduction in the credit limit of my Amazon account ( ending in XXXX ), from {$10000.00} to {$6500.00}. This action has been taken based on alleged delinquencies or derogatory marks on a real estate secured loan, as stated in your correspondence among other factors. I must assert that this is a clear error, and I request an immediate investigation and reinstatement of my original credit limit. For approximately XXXX years, I have maintained this account with consistent, automatic scheduled payments. The claim of any recent derogatory status on my real estate secured loan, as cited in your letter, is incorrect and not reflected in my credit history. To substantiate my position, I have enclosed the following documents : A current copy of my yearly credit report obtained from XXXX that your company referenced, clearly shows no delinquent or derogatory marks on any of my real estate secured loans. Bank statements and canceled checks from XXXX XXXX XXXX, demonstrating consistent and timely payments for the period mentioned in your letter. Additionally, I would like to highlight that I have XXXX real estate loans, both of which are current, with no issues of delinquency. Enclosed are the documents about both loans, affirming their good standing. Given the evidence provided, I respectfully request the following : A thorough review of the decision to reduce my credit limit on the Amazon account ending in XXXX. An immediate correction of any inaccuracies in your records, especially regarding my real estate loans. A reinstatement of my original credit limit of {$10000.00} on the Amazon account, as the reduction appears to be based on incorrect information. This unwarranted reduction in my credit limit has adversely affected my credit score and caused significant inconvenience. I trust that Synchrony Bank values accuracy and customer satisfaction and will act swiftly to resolve this matter. I appreciate your prompt attention to this issue and look forward to a resolution that reflects the accurate status of my financial commitments. I also humbly request that the CFPB publish this description on consumerfinance.gov so that others can learn from my experience. Thank you for your time and understanding. Sincerely, XXXX XXXX.
Frequently Asked Questions
What is Complaint #8109782 about?
Complaint #8109782 was filed against Synchrony Financial regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2024-01-04T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.