Credit card -- Problem with a purchase shown on your statement -- Complaint #8109681
Complaint Overview
Complaint ID: 8109681
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Montana
ZIP Code: 59718
Date Received: 2024-01-04T12:00:00-05:00
Date Sent to Company: 2024-01-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made hotel reservations in XXXX XXXX through XXXX Once we arrived at the hotel, we were told that two reservations were made through XXXX XXXX which I did not use ). One charge came through my credit card as XXXX and the other came through as XXXX The hotel, XXXX XXXX has been very helpful and refunded XXXX for the second reservation. XXXX promised to reimburse my card in XXXX. I have yet to get reimbursed, nor have I gotten a response from Citibank after multiple emails and phone calls. I have given Citibank all prudent information including the emails between XXXX XXXX and XXXX
Frequently Asked Questions
What is Complaint #8109681 about?
Complaint #8109681 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2024-01-04T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.