Student loan -- Dealing with your lender or servicer -- Complaint #8100531
Complaint Overview
Complaint ID: 8100531
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Kansas
ZIP Code: 660XX
Date Received: 2024-01-03T12:00:00-05:00
Date Sent to Company: 2024-01-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Submitted PSLF application for 2023, and requested forbearance, as I have enough qualifying payments for my loan to drop to a XXXX balance. They were only waiting on employment verification. I submitted this request on XX/XX/2023. They still have not put my loan in forbearance, reviewed my PSLF application, nor my employment verification. They continue to harass me for payment, report to the credit bureaus, and show that I am past due, when my balance should be XXXX. I sent a message asking about the forbearance on XX/XX/2023, they responded with a request for payment on XX/XX/2023, completely ignoring my question about forbearance.
Frequently Asked Questions
What is Complaint #8100531 about?
Complaint #8100531 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-03T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.