Mortgage -- Trouble during payment process -- Complaint #8094621
Complaint Overview
Complaint ID: 8094621
Company: Bank Of America, National Association
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Georgia
ZIP Code: XXXXX
Date Received: 2024-01-02T12:00:00-05:00
Date Sent to Company: 2024-01-02T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Tuesday XX/XX/2024 I received a call from someone from Bank of America named XXXX XXXX. She stated she wanted to verify that I was the person who filed the complaint. Thats it. No additional information about the process except it will take 3-5 days. That was done for compliance purposes only, but is not customer service. Why call the customer with no solutions or answers?
Frequently Asked Questions
What is Complaint #8094621 about?
Complaint #8094621 was filed against Bank Of America, National Association regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2024-01-02T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.