Student loan -- Dealing with your lender or servicer -- Complaint #8094505
Complaint Overview
Complaint ID: 8094505
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Don't agree with the fees charged
State: Tennessee
ZIP Code: 37122
Date Received: 2024-01-02T12:00:00-05:00
Date Sent to Company: 2024-01-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been trying to deal with this company since XXXX of 2023. I knew my student loans were about to start back up, even though I continued to pay them throughout the pandemic, I needed to resubmit my IDR, I spoke with their customer service and they told me that my IDR was approved - I never received any paperwork confirming. The service rep told me that my XXXX payment would be what I have been paying {$160.00}, which is what I am able to do on my XXXX salary. XXXX rolls around and I get a bill for {$360.00}. I pay the {$160.00}, because that is all I can afford and call again. They say that my new payment is {$370.00} with my IDR- now normally my XXXX and I both go through the IRS approval to get our IDR, there was none of that process this time. I told the service rep that I can not afford the {$160.00} right now as I haven't had a raise in over XXXX years. She asks if I want to defer or go into forbearance, I told her I had to think about it because the interest would be outrageous. Well I tried to schedule a meeting and every single date is taken, I call XXXX XXXX and ask for deferment/forbearance info and I still have yet to receive. I have done some research and found paperwork, but until that goes through I have payments that are compounding. The fees are ridiculous and at the rate I don't know how I am going to pay them back. It is practically impossible to talk with a human and I am at my wits end.
Frequently Asked Questions
What is Complaint #8094505 about?
Complaint #8094505 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-02T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.