Student loan -- Dealing with your lender or servicer -- Complaint #8094413
Complaint Overview
Complaint ID: 8094413
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Oklahoma
ZIP Code: 741XX
Date Received: 2024-01-02T12:00:00-05:00
Date Sent to Company: 2024-01-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I received an email from Mohela today XXXX that states " Our records indicate that we sent your XXXX billing statement less than XXXX prior to your payment due date. Because of this your student loan account has been updated to ensure your successful return to student loan payments ... .Your account has been placed into an administrative forbearance ( meaning no payment is required ) for payments due between XXXX XXXX XXXX XXXX XXXX XXXX.. You are not required to make a payment untiXXXX XXXX XXXX and your account will not be considered delinquent. '' I didn't receive any notice and therefore paid during these months expecting that a balance was due. My XXXX payment is due XXXX XXXX meaning they repeated the same issue and I didn't get communication until 8 days before my XXXX payment is due.
Frequently Asked Questions
What is Complaint #8094413 about?
Complaint #8094413 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2024-01-02T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.