Credit card -- Getting a credit card -- Complaint #8088841
Complaint Overview
Complaint ID: 8088841
Company: Synchrony Financial
Product: Credit card
Sub-Product: Store credit card
Issue: Getting a credit card
Sub-Issue: Card opened without my consent or knowledge
State: Michigan
ZIP Code: 48307
Date Received: 2024-01-01T12:00:00-05:00
Date Sent to Company: 2024-01-05T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Dear Sir/Madam, I hope this letter finds you well. I am writing to report an issue regarding the unauthorized enrollment into an Amazon store credit card without my consent. I am deeply concerned about the lack of transparency and the difficulties I have faced in canceling this credit card. On XX/XX/, I noticed that I had been automatically enrolled into an Amazon store credit card, which I did not request or provide my consent for. I have neither received a physical credit card nor have I been provided with a full credit card number. Despite my efforts to resolve this matter, I have been unable to cancel the credit card or obtain further information from either Amazon Customer Service or Synchrony Bank. I have made multiple attempts to resolve this issue by contacting Amazon Customer Service and Synchrony Bank, However, I have received no satisfactory resolution from either party. The representatives were unable to cancel the credit card enrollment or provide any additional information pertaining to the account. I kindly request that you take immediate action to cancel the unauthorized enrollment into the Amazon store credit card and ensure that no charges are associated with it. I have always been a valued customer of Amazon, and this incident has greatly affected my trust in the company. Additionally, I need clarification on how this unauthorized enrollment occurred and how my personal information was obtained without my consent. I request a thorough investigation into this matter to prevent such incidents from happening to other customers in the future. I have taken steps to monitor my credit and ensure there are no unauthorized charges or accounts associated with my name. However, I strongly believe that a prompt resolution from Amazon and Synchrony Bank is necessary to rectify this situation and protect the integrity of my financial well-being. I kindly request a written response from both Amazon Customer Service and Synchrony Bank confirming the cancellation of the credit card enrollment and any associated charges. Additionally, I would appreciate any relevant documentation or information regarding this matter. If my concerns are not addressed adequately or if there is no satisfactory resolution to this unauthorized enrollment, I will be left with no choice but to escalate this complaint to the Consumer Financial Protection Bureau ( CFPB ) and seek legal advice to protect my rights as a consumer. I am confident that Amazon and Synchrony Bank will take this matter seriously and resolve it promptly. I look forward to a positive resolution to this issue at the earliest possible convenience. Thank you for your immediate attention to this matter. I expect a prompt response to ensure an amicable resolution. Yours sincerely, XXXX XXXX
Frequently Asked Questions
What is Complaint #8088841 about?
Complaint #8088841 was filed against Synchrony Financial regarding Credit card specifically about Getting a credit card. It was received by the CFPB on 2024-01-01T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.