Credit card -- Other features, terms, or problems -- Complaint #8075647
Complaint Overview
Complaint ID: 8075647
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Add-on products and services
State: Washington
ZIP Code: 981XX
Date Received: 2023-12-28T12:00:00-05:00
Date Sent to Company: 2024-01-04T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is about a travel cancellation claim made through eclaimsline which is the travel insurance provider that Chase Bank outsources claims processing to for their credit card travel insurance benefits. XXXX has had all the required/requested documentation for over a month, the claim has been active for close to 4 months and I have called 6 times, each time I have requested to be followed up with by phone and I have not been contacted a single time despite having given them my direct number and confirmed that it has been noted in my file that I want to be contacted. Each time there was additional documentation needed, I have not been notified in any way and only found out when I called in about why the claim still has not paid out. The last time I called in a month ago, they explicitly said they had all the required documentation and didn't know why it has still not gone through. I sent them a follow up email XXXX weeks ago and have received no response.
Frequently Asked Questions
What is Complaint #8075647 about?
Complaint #8075647 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-12-28T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.