Credit card -- Fees or interest -- Complaint #8074797
Complaint Overview
Complaint ID: 8074797
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Texas
ZIP Code: XXXXX
Date Received: 2023-12-28T12:00:00-05:00
Date Sent to Company: 2023-12-28T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I was charge interest on a promotional balance that should have been paid in full. as of XXXX of XXXX I had a remaining balance of {$540.00} on a 0 % interest for 2 years. Since then I have made the following payments. XXXX - {$50.00} XXXX - {$50.00} XXXX - {$29.00} XXXX - {$93.00} XXXX - {$88.00} XXXX - {$91.00} XXXX - {$190.00} XXXX - {$93.00} XXXX - {$93.00} XXXX - {$99.00} XXXX - {$93.00} XXXX - {$120.00} XXXX - {$230.00} This reflects {$1300.00} in payments. The promotional balance should have been paid off first but the company applied the payments to other charges. This is predatory and they do this to ensure that they can charge the back dated interest.
Frequently Asked Questions
What is Complaint #8074797 about?
Complaint #8074797 was filed against Citibank, N.A. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2023-12-28T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.