Credit card -- Problem when making payments -- Complaint #8068761
Complaint Overview
Complaint ID: 8068761
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: Oregon
ZIP Code: 97213
Date Received: 2023-12-27T12:00:00-05:00
Date Sent to Company: 2024-01-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
XX/XX/XXXX Made an accidental {$130.00} payment on a XXXX balance Best Buy account. XX/XX/XXXX Sent notice of overpayment and requested return of funds. XX/XX/XXXX They asked for dollar amount and date -- I submitted both. XXXX They asked for an XXXX XXXX XXXX XXXX report. XX/XX/XXXX My bank was unfamiliar with that report but I did try to send them a file and a cut and paste from my account but the website would accept neither -- asked for an email address. XX/XX/XXXX Informed them because of their lack of response I would have to file with appropriate state and federal bureaus. Said I would wait for response until XX/XX/XXXX. No response. Note : Their own website shows the payment being made on a XXXX balance account. Very odd. Thank You
Frequently Asked Questions
What is Complaint #8068761 about?
Complaint #8068761 was filed against Citibank, N.A. regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2023-12-27T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.