Credit card -- Problem with a purchase shown on your statement -- Complaint #8067892
Complaint Overview
Complaint ID: 8067892
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: New York
ZIP Code: XXXXX
Date Received: 2023-12-27T12:00:00-05:00
Date Sent to Company: 2023-12-27T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Hello, I ordered a set of aligners from XXXX in XXXX of 2022 for {$1900.00}, which I received. As part of the purchase, XXXX offered a lifetime guarantee to give its customers a smile they are happy about. I had started the program with the idea of some small corrections to my upper teeth and minimal changes to my lower teeth. My teeth did not move in the way they were intended to by XXXX, and my XXXX XXXX XXXX XXXX XXXX and my upper teeth have not had the small issues fixed. The treatment worked great for the first month or so and I ordered a set of retainers for when I was done with my treatment. However, after some more time passed and my teeth were no longer moving as expected, I sent in a touch-up request to XXXX to XXXX another set of aligners to move my teeth the way they were intended to. The retainers I received did not fit my new smile, and the company was supposed to correct the {$190.00} charge but did not do so. XXXX sent me another set of aligners for the touch-up request, and I had a similar issue to last time. I sent in another touch-up request and XXXX sent me a set of aligners that did not my teeth at all due to an error from their end. They sent another set that fit my teeth better, but my teeth yet again did not move as expected. After bringing this to the attention of their customer service team, they denied another touch-up request and said I had met my results. This was despite my XXXX XXXX XXXX now vs not crooked when we started. After some back and forth with customer service, they told me to order another set of retainers to guarantee I maintain my lifetime guarantee. I ordered the retainers ( {$170.00} ), and they did not fit my teeth. After this, I sent in another touch-up request explaining the issue, and they approved it. I was supposed to receive the new set of aligners this week or next week, but the company has now ceased operations and cancelled all deliveries. The merchant has cancelled the agreement unilaterally due to financial and operational challenges. I filed this dispute because XXXX did not hold up their end of the agreement of providing the goods and services to improve my smile. They made my smile worse and now have left no way of continuing treatment / restitution. I have included the last contact I received from the company and PDF of their website here with information on the go-forward plan for XXXX. Chase investigated the dispute and the charges remain on my account. Best, XXXX
Frequently Asked Questions
What is Complaint #8067892 about?
Complaint #8067892 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-12-27T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.