Checking or savings account -- Managing an account -- Complaint #8062114
Complaint Overview
Complaint ID: 8062114
Company: Goldman Sachs Bank USA
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: California
ZIP Code: 93001
Date Received: 2023-12-26T12:00:00-05:00
Date Sent to Company: 2023-12-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Friday XX/XX/2023, I tried to make a wire transfer from my marcus by goldman sachs XXXX account to my escrow company. I was notified i could not make the transfer. I was recomended by XXXX supervisor to have my funds transferred to my XXXX XXXX XXXXXXXX XXXX XXXX account which is linked to my marcus by goldman sachs account. I agreed to have the money transferred there. On monday i received a call from marcus by goldman sachs informing me that he apologised they can not complete the money transfer to my XXXX XXXX XXXXXXXX account since it is a business account. He notified me that the funds will be transferred back to my marcus XXXX account by tuesday XX/XX/2023. XXXX XXXX XXXX i called marcus by goldman sachs and they could not text to my phone number linked to the account and locked me out of the account. I informed them that i would be filing a complaint and also a lawsuit against their bank
Frequently Asked Questions
What is Complaint #8062114 about?
Complaint #8062114 was filed against Goldman Sachs Bank USA regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-12-26T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.