Checking or savings account -- Managing an account -- Complaint #8054496
Complaint Overview
Complaint ID: 8054496
Company: Robinhood Markets INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Texas
ZIP Code: 787XX
Date Received: 2023-12-25T12:00:00-05:00
Date Sent to Company: 2023-12-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On Monday XX/XX/18, Robinhood suddenly and unexpectedly restricted access to my cash card claiming suspicious activity. Robinhood demanded verification, including a form of identification, a face photo, and personal information, all of which I provided. I explained to Robinhood that an immediate and expedited resolution was necessary as I use this account to pay bills. Robinhood failed to provide a timeframe in which their internal review process would validate the information I provided and allow me to access my money. Other Robinhood users have complained of sudden restrictions to their money, and untimely resolutions, which I will not accept.
Frequently Asked Questions
What is Complaint #8054496 about?
Complaint #8054496 was filed against Robinhood Markets INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-12-25T12:00:00-05:00.
How did Robinhood Markets INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Robinhood Markets INC.?
Yes, visit the Robinhood Markets INC. company profile at readthecomplaint.com/company/robinhood-markets-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.