Student loan -- Dealing with your lender or servicer -- Complaint #8054019
Complaint Overview
Complaint ID: 8054019
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Keep getting calls about your loan
State: Utah
ZIP Code: 84015
Date Received: 2023-12-24T12:00:00-05:00
Date Sent to Company: 2023-12-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I had about {$55000.00} in student loans held by aidvantage in my name during the start of the COVID pandemic. They were a mix of subsidized AND unsubsidized loans. During that time, I decided to refinance my home to pay off those loans completely. My balance was down to XXXX. Paid OFF. Then I was told I was entitled to a refund of any payments made up to {$20000.00} to help out financially due to the pandemic situation. When you hear REFUND, does it sound anything like ANOTHER LOAN???? No. So I called and emailed back and forth trying to ask Aidvantage, my servicer, about this so called refund. Eventually I got ahold of someone and they simply asked what refund I wanted over the phone. I told them I paid my loans off but heard I could get a refund of up to XXXX on payments made. They said yes, and said that they would process some paperwork to make that happen. It took months and then I got a payment to my bank account for the refund. I utilized it to pay of some other high interest debt and survive during a time of financial stress, as I thought it was intended for. And I didnt receive ANY paperwork or sign ANY documents for getting this refund. Then, I got an email from the education department, not even initially aidvantage, that I suddenly held a NEW {$20000.00} loan ( UNSUBSIDIZED even though I PAID ALL of my balance both unsubsidized and subsidized OFF completely ) WITH interest?????? Now they keep emailing me asking for payment and I will not give them one dime. I did not sign ONE thing that authorizes this. I am already in the works of gathering a lawyer and setting up my case to sue Aidvantage for the complete lack of information, professionalism, and predatory lending practices which they have already settled class action lawsuits for. I am escalating this in EVERY way that I can. Aidvantage will not take advantage of me. How is it even fair that they re instate a loan WITH Interest and without my permission or signature after I paid it all off!? Its NOT. Its an offense that Aidvantage will again be sued for.
Frequently Asked Questions
What is Complaint #8054019 about?
Complaint #8054019 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-12-24T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.