Credit card -- Fees or interest -- Complaint #8052473
Complaint Overview
Complaint ID: 8052473
Company: U.S. Bancorp
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Charged too much interest
State: Indiana
ZIP Code: 46342
Date Received: 2023-12-23T12:00:00-05:00
Date Sent to Company: 2024-01-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I called on XX/XX/XXXX at approx. XXXX XXXX on my XXXX XXXX credit card backed by the ELAN bank. My statement due date was XXXX XXXX XXXX and my balance was {$970.00}. I paid on XX/XX/XXXXXXXX {$630.00} and also an automatic payment of {$65.00}. So on XX/XX/XXXXXXXX my balance was {$270.00} which I understand the APR interest of 28.24 % would be charged. By my calculations would be {$6.00}. They were charging me {$21.00}. When I called they explained that no matter my balance left over, they would charge interest over the total statement balance. I asked for a supervisor ( XXXX XXXX and she stated the same thing. This went on for about a half hour explain to them that interest should only be charged on what was not paid off. She reviewed my records and reversed my charges after I stated I would file a claim with the CFPB. I will be paying this card off and not using it in the future. But I infer that this is how they charge other customers.
Frequently Asked Questions
What is Complaint #8052473 about?
Complaint #8052473 was filed against U.S. Bancorp regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2023-12-23T12:00:00-05:00.
How did U.S. Bancorp respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against U.S. Bancorp?
Yes, visit the U.S. Bancorp company profile at readthecomplaint.com/company/u-s-bancorp to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.