Credit card -- Closing your account -- Complaint #8051955
Complaint Overview
Complaint ID: 8051955
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Florida
ZIP Code: 32808
Date Received: 2023-12-23T12:00:00-05:00
Date Sent to Company: 2023-12-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Bank of America made the decision to close my credit card because they couldn't establish contact with me to verify personal information. They attempted to call me, but due to the fear of it being a scam, I didn't dare to provide personal information over the phone. Subsequently, they sent correspondence, which the USPS didn't deliver because I was out of town for personal reasons and couldn't receive it in time. Until XX/XX/XXXX, the bank took the drastic decision to close the credit card that I had maintained for over 8 years with an impeccable record. In my opinion, this was an unfair and radical measure. If it was for security reasons, they could have simply frozen it instead of closing it.
Frequently Asked Questions
What is Complaint #8051955 about?
Complaint #8051955 was filed against Bank Of America, National Association regarding Credit card specifically about Closing your account. It was received by the CFPB on 2023-12-23T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.