Credit card -- Problem with a purchase shown on your statement -- Complaint #8051383
Complaint Overview
Complaint ID: 8051383
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Tennessee
ZIP Code: 381XX
Date Received: 2023-12-23T12:00:00-05:00
Date Sent to Company: 2023-12-23T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I relocated from XXXX to XXXX, and while moving, I was using my card ( ending in XXXX ) and making charges. The card was lost or stolen at some point because I could no longer locate it. I called Chase and explained what happened. They said they would close the card and issue me a new one. The new card ( ending in XXXX ) was finally received. When reconciling my bank account online, I noticed charges to the new card. These charges concerned me because I had never ( and still have not ) activated the new card. I called Chase to inform them that these charges were fraud because [ again ] the card had not been activated or used to make any purchases. Chase continued to ask me about charges to the 'previously lost or stolen card ' and I kept telling them I was calling about unauthorized charges on the new card. I received my credit card statement and saw the charges were still there, so I wrote that the charges were fraudulent and mailed the statement back to Chase ( at the address on the card statement ) disputing the charges. I am still waiting to hear from Chase regarding the dispute ( fraudulent charges ). XXXX, XX/XX/2022, I went to balance my account ( via mobile services ) and noticed that Chase authorized additional charges to the new card. XXXX, XX/XX/2022, I called Chase to speak to them about this, and the customer service agent ( XXXX XXXX told me that they had linked the lost or stolen card to the new card, and the charges were 'subscriptions. ' So, I understood the agent to say that Chase will close a lost or stolen card and issue a new card but link the new card to the lost or stolen card. I asked the agent if my understanding was correct, and she said yes. The agent said that because they are subscriptions, they are authorized subscriptions. I attempted to explain that I would not be held responsible for charges I did not make. The agent interrupted me and said she 'never said I was responsible ' I ended the call in anger and frustration.
Frequently Asked Questions
What is Complaint #8051383 about?
Complaint #8051383 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-12-23T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.