Checking or savings account -- Managing an account -- Complaint #8037673
Complaint Overview
Complaint ID: 8037673
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: California
ZIP Code: 912XX
Date Received: 2023-12-20T12:00:00-05:00
Date Sent to Company: 2023-12-20T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I wrote a check for my XX/XX/2023 rent for {$2600.00}. I wrote the check to my landlords trust fund name XXXX XXXX XXXX as i do every single month and somehow some unknown person cashed it. I had to pay my rent again that month plus a late charge of {$75.00} ; my claim with the bank was to get $ XXXX {$75.00} refunded. Check FraudXX/XX/2023XXXX I went to a bank 's branch to get the claim documents notarized, the bank employee personally faxed the paperwork to the fax # indicated on the claim documents ; this happened on XX/XX/2023 around XXXX PST. Today, XX/XX/2023, I received the second denial letter for my claim. The reason for denial states 'we never received your claim package '. I called the Bank of America claims department multiple times, escalated the matter, told the customer service representative to check that they have received all documents and yet again they denied the claim due to not receiving the documents. 1. BofA needs to refund my money that was cashed in error that the bank didn't have a measure to prevent an unauthorized party from cashing it. 2. Why is it so hard to find the freaking documents faxed to them and review the claim properly? 3. I should not be chasing my own money. It's not my fault that the bank failed a critical step of identification and let a wrong party to cash my rent check that was meant for my landlord.
Frequently Asked Questions
What is Complaint #8037673 about?
Complaint #8037673 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-12-20T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.