Mortgage -- Trouble during payment process -- Complaint #8016038
Complaint Overview
Complaint ID: 8016038
Company: Select Portfolio Servicing, INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Loan sold or transferred to another company
State: Wyoming
ZIP Code: 829XX
Date Received: 2023-12-17T12:00:00-05:00
Date Sent to Company: 2023-12-17T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
There are several issues right now which has led me to filing bankrupcy to protect my home. I have lived in my home for XXXX in a XXXX years, Back in XXXX I bought my home for XXXX with a XXXX year fixed loan and a XXXX XXXX interest rate. I worked at the mines for XXXX years and never missed a payment. I had taken out a loan against the property in XXXX for XXXX which was considered a XXXX mortgage. I was paying XXXX monthly every month. Than in XXXX I had a XXXX XXXX and was forced into retirement i also had a XXXX which has completely ruined my memory. I am getting foreclosed on for delinquent taxes which i have always had escrow taken out of my payment every month and never had a problem. now they want to take my home away? Why and how do i owe more than what i originally got my loan for XXXX years ago. I still owe XXXX dollars on my home and it is worth XXXX dollars now. I quit making payments on my home to both companies because i did not know where my money was being applied to. I need answers I should have my house payed off or pretty close to having it paid off. Last year I was in good standing with the XXXX XXXX XXXX and got help from the HAF program in Wyoming and they applied XXXX dollars to that mortgage so i could pay off the XXXX every month on the loan i took against the property so i was paying XXXX every month because i did not have to make a payment on the first loan due to the HAF program paying me XXXX ahead. They have no record for that payment and now saying i am XXXX dollars behind. something is not right I do not know weather to hire an accountant to help or an attorney to help i am at loss for words and refuse to lose what i have worked so hard for.
Frequently Asked Questions
What is Complaint #8016038 about?
Complaint #8016038 was filed against Select Portfolio Servicing, INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-12-17T12:00:00-05:00.
How did Select Portfolio Servicing, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Select Portfolio Servicing, INC.?
Yes, visit the Select Portfolio Servicing, INC. company profile at readthecomplaint.com/company/select-portfolio-servicing-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.