Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #8012859
Complaint Overview
Complaint ID: 8012859
Company: General Motors Financial Company, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: California
ZIP Code: 94607
Date Received: 2023-12-16T12:00:00-05:00
Date Sent to Company: 2023-12-16T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX, I leased a XXXXXXXX XXXX XXXXXXXX. At this time, I signed up for automatic payments. In XX/XX/XXXX, the lease amount changed due to from what I understand as taxes, without notification and GM Financial unenrolled me from automatic payments. In XX/XX/XXXX, I called GM and paid the XXXX payment on XX/XX/XXXXXXXX XXXX XXXX and reenrolled in automatic payments. At this time, GM verified I was reenrolled in automatic payments. The next month, GM again unenrolled me from automatic payment without notification. On XX/XX/XXXX, I called GM and discovered they added late fees and late payments to my record. At this time, I paid off the entirety and again reenrolled in automatic payments. At the end of XXXXXXXX GM submitted this to the credit bureau and my credit score significantly dropped, as well as my 100 % on-time payment. I contacted GM about this and submitted a dispute on XX/XX/XXXXXXXX However, it went unanswered. Please help me.
Frequently Asked Questions
What is Complaint #8012859 about?
Complaint #8012859 was filed against General Motors Financial Company, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2023-12-16T12:00:00-05:00.
How did General Motors Financial Company, INC. respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against General Motors Financial Company, INC.?
Yes, visit the General Motors Financial Company, INC. company profile at readthecomplaint.com/company/general-motors-financial-company-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.