Checking or savings account -- Closing an account -- Complaint #8012765
Complaint Overview
Complaint ID: 8012765
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: New York
ZIP Code: 11226
Date Received: 2023-12-16T12:00:00-05:00
Date Sent to Company: 2023-12-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I opened an account with CitiBank I believe back in XXXX. From the start of the start of this account there were issues. My normal purchases kept being flagged as fraud and required me to keep calling back to get resolved. Cut to XX/XX/XXXX, I find out that my account has been closed and that I can expect my money in 30-60days. Unfortunately this is my only account and source of income, so I go down to the branch to request a refund and they refuse. Ive proceeded to call CitiBank multiple times a week, cutting into my work to try to get a resolve. They told me that the back office who theres no way to contact is handing this and that they can escalate my case. After what feels like 90 escalations, last week they finally told me that the back office replied to them and would be sending out a check of ~ {$2400.00} and that I can expect it in 7-10 business days. I checked back a few days to see if I could get a tracking number or check number with no luck ; the lady told me to call back in 24hrs since she needs to get that number from the back office today I check in and theres no record of any check or anything and Im being put through the back and forth again. At this point XXXX is in a few days and I have no money, Im in desperate need of my refund.
Frequently Asked Questions
What is Complaint #8012765 about?
Complaint #8012765 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-12-16T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.