Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #7998961
Complaint Overview
Complaint ID: 7998961
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Mobile or digital wallet
Issue: Fraud or scam
State: California
ZIP Code: 92203
Date Received: 2023-12-13T12:00:00-05:00
Date Sent to Company: 2023-12-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
so this woman added me on XXXXXXXX XXXX XXXXXXXX is her profile link and she offered to help me make money on bidding on nfts. she then added me on XXXX XXXX with the phone number i provided. she also added me on her supposed work phone on XXXX XXXX as well. XXXX XXXX XXXX XXXX the other number is XXXX XXXX XXXX XXXX she goes by the name XXXX XXXX XXXX and claims to own her own yoga studio she talked me into downloading trustwallet from XXXX and then from there wire transfering my money from chase bank into it at first it looked like everything was going good but the browser she had me open which was called XXXX XXXX which is a website im sure she created on her own to scam strangers for money. so somehow she hacked into my trust wallet and stole all my funds which was a total of {$24000.00} dollars. once she did this she shut down the website and never spoke to me again. now when i try to visit the website it goes straight to a metamask website. please help me get justice and retrive my funds back this has set me back significatly my name is XXXX XXXX and my phone number is XXXX XXXX XXXX. Please let me know what steps i need to take to get this taken care off. the wire transfer went through a bank called XXXX XXXX XXXXXXXX XXXX which is located in XXXX New York XXXX XXXX XXXX XXXX XXXX. i have tryed to contact this bank to perform a chargeback process and ive left multiple voicemails but they dont return them. i also checked the reviews recently on this bank and many people have complained that this bank is running a criminal organization and scamming many people out of their hard earned money. i also tryed to contact chase bank to perform a chargeback process but they did not help me with this they said i have to contact the bank and the authorites i also am planning to get a lawyer to help me deal with all of this please help. also in the discloser it states that i have 120 days to do a charback process through chase bank and it has not been 120 days and they said they couldnt do it or help me with no concern of my stolen funds
Frequently Asked Questions
What is Complaint #7998961 about?
Complaint #7998961 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-12-13T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.