Student loan -- Dealing with your lender or servicer -- Complaint #7984510
Complaint Overview
Complaint ID: 7984510
Company: Aes/Pheaa
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: California
ZIP Code: 90066
Date Received: 2023-12-11T12:00:00-05:00
Date Sent to Company: 2023-12-11T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
PHEEA and AES has been deceiving me and lying to me for years. I have been paying them on time for private and federal loans for decades. I have repeatedly asked, and presented them research that they were not allowed to keep collecting from me after I had been in payment for XXXX years. They denied. they concealed all the information from me. I moved the private loan to a different provider, who immediately forgave the entire debt, confirming that AES and PHEEA have been lying to me for years. AES/XXXX/Pheaa ( whatever their name is ) refused to send me a letter that me paying does not mean I admit to owing them money. I asked them to give me wire transfer information and the information to send checks. I am only paying due to their threats to defame me at the credit bureaus. I wrote numerous checks to them with the information they gave me. And I sent multiple wires to the wire transfer information they gave me. they did receive all the money -- many times my so-called " overdue '' amount. They refused to recognize, and did not update their website with the amount of money they took. I complained, and they immediately disabled my web account. therefore they are withholding all information about my account, since I do not have paper billing with them. I have written and called. They refuse to give me access online. They refuse to return the money I paid. I will now need to bring a lawsuit to collect stop payment fees I will need to pay to my bank, and for a return of the money that they stole without crediting my account. They refuse to tell me their actual company name, address for service of process, my account number, or any information at all about how to enforce my rights.
Frequently Asked Questions
What is Complaint #7984510 about?
Complaint #7984510 was filed against Aes/Pheaa regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-12-11T12:00:00-05:00.
How did Aes/Pheaa respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Aes/Pheaa?
Yes, visit the Aes/Pheaa company profile at readthecomplaint.com/company/aes-pheaa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.