Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #7978127
Complaint Overview
Complaint ID: 7978127
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: Florida
ZIP Code: 33511
Date Received: 2023-12-10T12:00:00-05:00
Date Sent to Company: 2023-12-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I applied to JPMorgan Chase Bank for a refund ( chargeback ) I asked for my money back in the amount of {$4900.00}. The money was transferred by me for investment in shares and was not returned at my request due to failure to provide the service. On XX/XX/2023 I transferred {$4900.00} from my debit account XXXX JPMorgan Chase Bank using the bank details provided to me by the broker. At this time, access to my funds is closed, my account is blocked. The withdrawal of my funds back to my bank account is blocked. The site does not respond to my repeated requests. All contacts with the company are completely disconnected from me ( telephone communications, communication via XXXX, email, access to the website ) .I am sure that my funds were stolen fraudulently according to a pre-prepared scheme. We do not intend to return the money voluntarily. As evidence, I recorded them through screenshots during correspondence. Email correspondence regarding refunds and requests to the site have been saved. From all of the above I can prove : XXXX ) The obligations to provide me with services in accordance with the terms were violated. XXXX ) Failure to fulfill obligations XXXX ) I independently tried to resolve the dispute through negotiations, but the holder of my funds opposed these attempts, rejected requests, and did not respond to messages.6 months later, on XX/XX/2023, XXXX XXXX called me from XXXX XXXX XXXX. He introduced himself as an employee of the US Federal Trade Commission. He said that my money is in account No. XXXX XXXX and to return them you need to transfer {$200.00}. Until this time, the account will be blocked.
Frequently Asked Questions
What is Complaint #7978127 about?
Complaint #7978127 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-12-10T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.