Checking or savings account -- Opening an account -- Complaint #7975372

Complaint Overview

Complaint ID: 7975372

Company: Jpmorgan Chase & Co.

Product: Checking or savings account

Sub-Product: Checking account

Issue: Opening an account

Sub-Issue: Didn't receive terms that were advertised

State: Florida

ZIP Code: 33541

Date Received: 2023-12-09T12:00:00-05:00

Date Sent to Company: 2023-12-09T12:00:00-05:00

Company Response: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Tags: Servicemember

Consumer Narrative

Yesterday, XX/XX/23 I decided to take advantage of Chase 's " Enjoy up to {$600.00} for new Checking and Savings customers promotion. It provided XXXX options get a code email to open an account at the branch OR open the account online and the promo would be applied. Since I don't normally do branch banking, I elected to open the account online. During the account online process, there were no fields to add a promo code since the ad stated the promo code would be applied when choosing the button provided to " Open Both Accounts '', which is the action I selected. That process failed. Only after the accounts were opened, I saw a brief message flash that the promo could not be applied. I called Customer Service at XXXX and first spoke to XXXX who said she could not see that the promo was applied and could not do anything about it. Perhaps I should go to the branch to get this resolved. I requested the call be escalated to a supervisor. I was placed on hold and eventually transferred to XXXX, a supervisor. XXXX instructed me to wait until Saturday to call and confirm the status. I advised XXXX that this was deceptive advertising and that I would file a complaint against Chase under XXXX if this was not resolved. She opened an internal complaint, but I have no assurances the issue with the promo code will be resolved. That complaint number is : XXXX. The process I followed and qualified for, is being reneged only after I opened the accounts. She had to be asked to open a complaint. She advised me that there is a XXXX grace period to get this resolved. Chase is engaging in deceptive advertising practices and bait and switch. I chose the " Open Both Accounts '' and the promo was not applied. Furthermore, Chase 's staff is unfamiliar with how the promo works and is placing the onus on me as a consumer to keep following up in hopes of getting this resolved. I had to make XXXX calls in 2 days to re-explain the issue to no avail. Fully knowing that many people will not follow through. Both my checking account and savings account were opened using " Open Both Accounts '' button and Chase is refusing to honor the promotion - according to XXXX, they don't have a way to add the Promo Code. Attached are screen capture images of the promo. I am asking Chase to honor the promotion they advertise by XXXX. Sending me written confirmation that the promo code has been added along with a root cause explanation of why this occurred XXXX ) ensuring that I receive the {$600.00} credit and I want them to train and empower their staff to assist consumers with such issues in the future. The onus should not be shifted on the consumer to make multiple calls and be bounced around with no resolution in sight.

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Disclaimer

This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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