Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #7973157
Complaint Overview
Complaint ID: 7973157
Company: Jpmorgan Chase & Co.
Product: Money transfer, virtual currency, or money service
Sub-Product: International money transfer
Issue: Other transaction problem
State: Texas
ZIP Code: 77494
Date Received: 2023-12-08T12:00:00-05:00
Date Sent to Company: 2023-12-08T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
cc : Consumer Financial Protection Bureau, Complaint ID XXXX We can confirm that we received a secure message on XX/XX/XXXX, but we did not receive any alert through e-mail. On XX/XX/XXXX, we sent the updated beneficiary name to Chase through secure message. On XX/XX/XXXX, we received a response back informing us that the amendment has been forwarded. As of XX/XX/XXXX, we don't know whether the updated beneficiary name was accepted and the funds were applied.
Frequently Asked Questions
What is Complaint #7973157 about?
Complaint #7973157 was filed against Jpmorgan Chase & Co. regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-12-08T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.