Checking or savings account -- Managing an account -- Complaint #7954842
Complaint Overview
Complaint ID: 7954842
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Illinois
ZIP Code: 60446
Date Received: 2023-12-05T12:00:00-05:00
Date Sent to Company: 2023-12-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I deposited a check through the mobile app on XX/XX/2023 in the amount of {$3800.00} it is a XXXX check. Chase is stating that the check was double deposited which it wasnt I still have possession of the check. Since I deposited the check chase has restricted my account not letting me access any money in my account for the last three weeks. I have spoke with about 15 different people all with different answers. I also went in to the branch and the branch manager didnt even understand any of whats going on. I have talked with the check issuer and they said the check was cash on XX/XX/XXXX and it is now XX/XX/XXXX and I still dont have access to my bank account.
Frequently Asked Questions
What is Complaint #7954842 about?
Complaint #7954842 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-12-05T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.