Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7896935
Complaint Overview
Complaint ID: 7896935
Company: United Services Automobile Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Arizona
ZIP Code: 85296
Date Received: 2023-11-23T12:00:00-05:00
Date Sent to Company: 2023-11-23T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We were doing business with XXXX XXXX XXXX XXXX in XXXX Arizona. We contacted them and notified them we wished to cancel in XXXX of 2023 and they charged us for the remaining amount we owed them. Then in XXXX of 2023 they charged us for {$190.00}. This was an unauthorized charge. I notified the bank USAA that there was an unauthorized pending charge on my account. USAA told me they would issue a stop payment request. A few days later I noticed the charge no longer showed as pending and had gone through, so I contacted USAA again and opened a dispute case. I called XXXX XXXX XXXX XXXX and the person who answered indicated they were a new billing person and didn't know what was going on, but they insisted the charge was accurate even though I had told them we had canceled in XXXX and had already paid for what they were charging us for. I sent documentation to the bank USAA, copies of emails from XXXX between XXXX XXXX XXXXXXXX XXXX and my wife. USAA closed the dispute case stating that the fault was my own. I have contacted them numerous times to try to get the {$190.00} back, repeatedly asking them to review the documentation I sent them that clearly shows it is an unauthorized charge.
Frequently Asked Questions
What is Complaint #7896935 about?
Complaint #7896935 was filed against United Services Automobile Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-11-23T12:00:00-05:00.
How did United Services Automobile Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against United Services Automobile Association?
Yes, visit the United Services Automobile Association company profile at readthecomplaint.com/company/united-services-automobile-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.