Student loan -- Dealing with your lender or servicer -- Complaint #7887729
Complaint Overview
Complaint ID: 7887729
Company: Mohela
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Wisconsin
ZIP Code: 546XX
Date Received: 2023-11-21T12:00:00-05:00
Date Sent to Company: 2023-11-21T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have enrolled all three of my loans in auto debit. My payment of XXXX should be withdrawn on the XXXX of each month. For XXXX it still hasnt been withdrawn and Im now showing past due. I should also be getting a .25 % interest rate reduction which Im not. In addition I submitted my yearly PSLF paperwork XXXX and have not received any updates. How many times do people have to continue to complain about this incompetent company before we get some kind of help!!
Frequently Asked Questions
What is Complaint #7887729 about?
Complaint #7887729 was filed against Mohela regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-11-21T12:00:00-05:00.
How did Mohela respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Mohela?
Yes, visit the Mohela company profile at readthecomplaint.com/company/mohela to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.