Prepaid card -- Trouble using the card -- Complaint #7873123
Complaint Overview
Complaint ID: 7873123
Company: Bank Of America, National Association
Product: Prepaid card
Sub-Product: Government benefit card
Issue: Trouble using the card
Sub-Issue: Problem using the card to withdraw money from an ATM
State: California
ZIP Code: 90804
Date Received: 2023-11-18T12:00:00-05:00
Date Sent to Company: 2023-11-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 at approximately XXXX, I was discriminated against by Bank of America. They refused to let me get my money off my EDD card which is a Bank of America card allegedly because my middle initial wasnt on my bank card. I do not get to choose whether my middle initial comes on the card, the card is automatically issued by CA EDD. My ID matches the name and address on my card, and I know my PIN. I spoke with the manager who also denied me access to my money allegedly because my initial wasnt on my card and stated that was Bank of America policy, even though I had no issue 2 weeks ago with a different bank teller doing the same transaction. I left and went to the next local branch and completed my transaction without any issue. I asked if there a policy that states that I have to have my middle initial on my card to which they stated no such policy exists and gave me my money. There was no reason for the initial transaction to be denied and asking me to leave other than discriminatory practices at the first banking location and the first bank teller involved
Frequently Asked Questions
What is Complaint #7873123 about?
Complaint #7873123 was filed against Bank Of America, National Association regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-11-18T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.