Credit card -- Problem with a company's investigation into an existing problem -- Complaint #7872095
Complaint Overview
Complaint ID: 7872095
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: New Jersey
ZIP Code: 077XX
Date Received: 2023-11-15T12:00:00-05:00
Date Sent to Company: 2023-11-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Chase Sapphire XXXX was applied for and approved on XX/XX/23, the card was received the night of XX/XX/23. The Chase app stated that the due date was XX/XX/XXXX and the date where it shows the statement close date had - -. I took a screenshot of the app and I called the Sapphire line. The representative assured me that the due date was XX/XX/23 and that it would report no sooner than that. However, the card was reported on XX/XX/23 and reflected a 99 % usage. It was suggested that the first stated period would be in the terms however it is not. The statement said it was a XXXX billing period. I had been told by XXXX representative its always 20 days but that could not be corroborated with any info from Chase. Their site consistently states XXXX days in a cycle. There is no consistency across their cards, my XXXX XXXX had a preliminary billing cycle of 26 days my XXXX XXXX was 20 days. Because of this early and unstated, on both the app and over the phone, the due date with the high credit use dropped my XXXX score by approximately XXXX points as reported by each of the XXXX CRAs. Not one single Chase Credit dept employee could tell me why this happened and no one could point to any information that I was provided that stated the first due date was XX/XX/23. I took a screenshot which I will provide along with the XXXX showing it was taken on XX/XX/23 of the pain screen for the Sapphire card, no closing date shown just - - and a minimum due date of XX/XX/23. Also attached is Chase XXXX XXXX showing a drop in my score on XX/XX/23 after reporting, my XXXX report reflecting that card report.
Frequently Asked Questions
What is Complaint #7872095 about?
Complaint #7872095 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2023-11-15T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.