Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #7863963
Complaint Overview
Complaint ID: 7863963
Company: Bank Of America, National Association
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Fraud or scam
State: California
ZIP Code: 92656
Date Received: 2023-11-16T12:00:00-05:00
Date Sent to Company: 2023-11-16T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 my realtor received this text : I am a field technician from the XXXX XXXX XXXX disconnection team believe you are a license real state agent and you have this property listed, which it is schedule for disconnection today. I wouldn't want to cause any inconvenience, may you please relate the message to the owner or the person in charge and have them call disconnection team at ( XXXX ) XXXX XXXX or Ext XXXX with the disconnections reference XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX I called back and was told I need to pay for the deposit otherwise they are going to shut down the power. They said credit card would take five days to post and ask me to transfer thru XXXX, I did the first time, {$850.00}, and was told the number was not right so I did the second time {$850.00} and was told again Im not qualified for the discount so I did the third time, {$990.00}. They said the previous two payments will be back to my account in XXXXive days, and there was no answer when I called back. On XX/XX/XXXX, I called XXXX XXXX to report the case, and also called BoA to report a fraud, the claim number is XXXX. Never got any investigation report. I called BoA today and they told me my claim was denied because BoA is no liable for XXXX transfer.
Frequently Asked Questions
What is Complaint #7863963 about?
Complaint #7863963 was filed against Bank Of America, National Association regarding Money transfer, virtual currency, or money service specifically about Fraud or scam. It was received by the CFPB on 2023-11-16T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.