Credit card -- Problem with a purchase shown on your statement -- Complaint #7853034
Complaint Overview
Complaint ID: 7853034
Company: Citibank, N.A.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Washington
ZIP Code: 98032
Date Received: 2023-11-14T12:00:00-05:00
Date Sent to Company: 2023-11-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX I received a statement from XXXX XXXX chargea amounting to {$430.00}. I was surprised because I didnt make any purchases, I didnt allow anyone to use the card. I called homedepot and dispute the charges. They responded that they will investigate. XX/XX/XXXX, decision says there is no unauthorized use and iam still responsible for the charges.How did they get that decision? I told them first hand that I didnt make any purchases or charges.? Credit scores went down XXXX plus points with this and statement arrived yesterday plus interest. Im very stressed
Frequently Asked Questions
What is Complaint #7853034 about?
Complaint #7853034 was filed against Citibank, N.A. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-11-14T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.