Checking or savings account -- Managing an account -- Complaint #7852324
Complaint Overview
Complaint ID: 7852324
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: California
ZIP Code: 94109
Date Received: 2023-11-14T12:00:00-05:00
Date Sent to Company: 2023-11-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
My Chase personal checking account hacked from XXXX, FL {$2700.00} approximately. XX/XX/2023. Fully reimbursed. XX/XX/2023, also from XXXX, FL, {$2200.00} Chase debit card PIN used. I filed a XXXX XXXX, CA Police report. Chase has denied my claim. Even though it appears the same XXXX, FL involved in both hacks, fraud. Same individual. Apparently. I have never been to XXXX, FL. Know no one there. XXXX XXXX XXXX XXXX.
Frequently Asked Questions
What is Complaint #7852324 about?
Complaint #7852324 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-11-14T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.