Checking or savings account -- Managing an account -- Complaint #7851974
Complaint Overview
Complaint ID: 7851974
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Tennessee
ZIP Code: 38125
Date Received: 2023-11-14T12:00:00-05:00
Date Sent to Company: 2023-11-14T12:00:00-05:00
Company Response: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XXXX, XX/XX/XXXX I received a wire transfer from XXXX XXXX XXXX which is a company where I sell my invoices to cover my payroll for my business. In the past I have received wires from this same company with no problems. Prior to receiving the wire I had {$4000.00} in my account. Bank of America placed a block on my card and said that I would have to wait until XXXX, XX/XX/XXXX to go into a branch. I went to the branch and was told to provide my XXXX XXXX PAPERWORK as well as my W9. The banker in the branch assisted me. The paperwork was said to be approved ; however, Bank of America then placed a hold on my account to investigate the wire. The banker advised the manager that I had received these wires numerous times. He also requested that BOA allow me access to my existing funds the manager denied access to those funds of {$4000.00}. He advocated for me explaining that I was traveling for work and had no money or money to pay for a hotel. They refused and said it would take 24 to 48 hours to remove the block. The next day they closed my account and denied me access to my funds and I am without money for food, hotel or gas.
Frequently Asked Questions
What is Complaint #7851974 about?
Complaint #7851974 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-11-14T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with non-monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.