Mortgage -- Trouble during payment process -- Complaint #7851644
Complaint Overview
Complaint ID: 7851644
Company: Carrington Mortgage Services, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Georgia
ZIP Code: 30188
Date Received: 2023-11-14T12:00:00-05:00
Date Sent to Company: 2023-11-14T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Despite having the total amount prepared for my loan, Carrington Mortgage Services has been unwilling to accept payment, creating confusion and hindering my ability to resolve the situation promptly. Wire Transfer Issues : I was initially told an option was to send the money in via wire. When attempting to send payment via wire transfer, I encountered difficulties and conflicting instructions ; I called back their support and was told that I could not send the money via wire and that it would not be accepted. Suggested Mailing Despite Imminent Foreclosure : I was advised to mail in the payment despite the property being on the verge of foreclosure the following day. This advice seems contradictory and raises concerns about the effectiveness of such a payment method under urgent circumstances. Lack of Timely Notifications : I did not receive any notifications via email, mail, or phone call regarding late charges, impending foreclosure, or the initiation of the foreclosure process. This lack of communication has added to the complexity of the situation.
Frequently Asked Questions
What is Complaint #7851644 about?
Complaint #7851644 was filed against Carrington Mortgage Services, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-11-14T12:00:00-05:00.
How did Carrington Mortgage Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Carrington Mortgage Services, LLC?
Yes, visit the Carrington Mortgage Services, LLC company profile at readthecomplaint.com/company/carrington-mortgage-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.