Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #7841675
Complaint Overview
Complaint ID: 7841675
Company: Jpmorgan Chase & Co.
Product: Mortgage
Sub-Product: Other type of mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Application denials
State: Illinois
ZIP Code: 60621
Date Received: 2023-11-12T12:00:00-05:00
Date Sent to Company: 2023-11-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We contacted Chase Bank XXXX, whereas the Chase bank Representative advised us that they added the Assignment of Mortgage in Error, we even went XXXX way on phone call with Select Portfolio Servicing and Chase Bank, advising them that Chase Bank made in error and that Select Portfolio Servicing need to issue a Correction to get the Assignment of Mortgage ( removed ), they still refuse to make correction and then XXXX used the Fraudulent document to peruse a Foreclosure and get a Sale Date. We brought in the documents to Chase Bank twice ( XXXX and XXXX ) so they could give to their research department, they acknowledge they received XXXX, and advise they would have resolution by XXXX, Chase then sent us a Letter telling us they are not the Noteholder or Investor and it is XXXX who is our Noteholder, and that because they sold the Servicing rights to Select Portfolio Servicing, they were unable to issue Correction of Assignment of Mortgage, now the Servicing company XXXX refuse to issue XXXXrrection of Assignment of Mortgage, we then asked Chase several times for Documents showing when and where they sent our document to XXXX, still no response from Chase now there Executive Office refuse to take our calls, we then sent emails asking Chase Bank to give us a document showing that they added the Assignment of Mortgage in Error, still no response.
Frequently Asked Questions
What is Complaint #7841675 about?
Complaint #7841675 was filed against Jpmorgan Chase & Co. regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2023-11-12T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.