Checking or savings account -- Managing an account -- Complaint #7838611
Complaint Overview
Complaint ID: 7838611
Company: Goldman Sachs Bank USA
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Wisconsin
ZIP Code: 53029
Date Received: 2023-11-11T12:00:00-05:00
Date Sent to Company: 2023-11-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Marcus froze my account after a transfer, but did not communicate they did it. I discovered it when an auto payment failed from another institution paid monthly for several years. Their failure has cost me money and left me without access to my money. I called to fix it, and they couldnt help me. They cant identify my phone number to my name using some secret tool. My number has been the same on the account from the day I opened the account. They offered no assistance except to call back in 1-3 days to validate my identity, which is nonsense. Im trapped without access to my savings and wasnt even told. This is insane. They to be fined and penalized for their incompetence.
Frequently Asked Questions
What is Complaint #7838611 about?
Complaint #7838611 was filed against Goldman Sachs Bank USA regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-11-11T12:00:00-05:00.
How did Goldman Sachs Bank USA respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Goldman Sachs Bank USA?
Yes, visit the Goldman Sachs Bank USA company profile at readthecomplaint.com/company/goldman-sachs-bank-usa to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.