Credit card -- Problem with a purchase shown on your statement -- Complaint #7838389
Complaint Overview
Complaint ID: 7838389
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 94086
Date Received: 2023-11-11T12:00:00-05:00
Date Sent to Company: 2023-11-11T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I purchased a flight ticket on XXXX XXXX on XXXX and cancelled the purchase on the same day. Based on the company 's policy, I will get a full refund within XXXX business days. I don't see anything happened on my account a week after, so I contacted Chase Travel. The supervisor looked into this issue, and told me that they will expedite the refund via the dispute I filed on this transaction, and I will receive the credit within XXXX business days. I received a email from her as proof. Now it has been over 15 days since I cancelled the purchase, and nothing has happened on my account. The agent from card member department also told me that there is no note on the transaction I disputed, which means that the supervisor has lied to me. I tried to contact chase but they kept throwing me to other departments or cutting the line when I am waiting for their response.
Frequently Asked Questions
What is Complaint #7838389 about?
Complaint #7838389 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-11-11T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.