Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7836383
Complaint Overview
Complaint ID: 7836383
Company: Bank Of America, National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: Pennsylvania
ZIP Code: XXXXX
Date Received: 2023-11-10T12:00:00-05:00
Date Sent to Company: 2023-11-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I called XXXX XXXX on XX/XX/202 I called XXXX XXXX XXXX on XX/XX/2023 to get my free monthly clean up and check up in accordance with my XXXX XXXX XXXX telephone call with XXXX XXXX. I spoke with XXXX and XXXX. XXXX advised that the " Warranty '' is not from XXXX XXXX. It is a scam. Because my XXXX and XXXX would not print from my XXXX XXXX printer. I was advised by a XXXX XXXX at XXXX that there was nothing wrong with my printer. He advised that my XXXX warranty is expiring -that I needed a new warranty. I paid XXXX {$540.00} for computer/printer/email/document security, unlimited technical support, monthly clean up, personal tech help, 2 years technical and software support. When I called XXXX on XX/XX/2023 for printer assistance I was advised by someone named XXXX at the legitimate XXXX that this was a scam. I reported the scam to Bank of America 's Fraud Department. on XX/XX/2023. Although Bank of America went through a process to attempt to recover my funds they were unsuccessful per their XX/XX/XXXX email to me. Therefore, I will not be receiving my scammed {$540.00} refund from Bank of America. I am therefore asking the Consumer Financial Protection Bureau for help in receiving my scammed funds.
Frequently Asked Questions
What is Complaint #7836383 about?
Complaint #7836383 was filed against Bank Of America, National Association regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-11-10T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.