Credit card -- Problem with a purchase shown on your statement -- Complaint #7836193
Complaint Overview
Complaint ID: 7836193
Company: Synchrony Financial
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Nevada
ZIP Code: XXXXX
Date Received: 2023-11-10T12:00:00-05:00
Date Sent to Company: 2023-11-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Three Fraud charges from XXXX XXXX were reported. Two of them dated XX/XX/23 for {$150.00} ( reference # XXXX ) and {$100.00} ( reference # XXXX ) and XXXX dated XX/XX/23 for {$250.00} ( reference # XXXX ) was reported. Fraud Claim repeated denied by synchrony bank and I was told I authorized, participated in or benefited from fraud. I did not. These are not my charges. Three times I have contacted synchrony bank to explain that these are fraud charges and three times they were denied.
Frequently Asked Questions
What is Complaint #7836193 about?
Complaint #7836193 was filed against Synchrony Financial regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-11-10T12:00:00-05:00.
How did Synchrony Financial respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Synchrony Financial?
Yes, visit the Synchrony Financial company profile at readthecomplaint.com/company/synchrony-financial to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.