Checking or savings account -- Managing an account -- Complaint #7830310
Complaint Overview
Complaint ID: 7830310
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Deposits and withdrawals
State: Colorado
ZIP Code: 80015
Date Received: 2023-11-09T12:00:00-05:00
Date Sent to Company: 2023-11-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I deposited an endorsed check into my bank account which per my banks deposit agreement is allowed. They placed a hold for 10 days to verify the check and funds. The check cleared and then the same morning they restricted my account until the endorser could verify that they indeed gave permission for the check to be deposited in my account. Well the only way they are allowing this verification is via phone number that is registered on a public system. They wouldnt inform me of what system this was. The endorser has a phone line in his name so I am unaware as to why they were not able to find it. When I deposited the check I went into a branch located with the endorser, the teller had not informed me of any of this. I asked if I could go into a branch with the endorser and his Identifications to verify his identity and that he gave me permission to deposit this check but they said they can only verify by phone. After speaking with back office on a recorded line I was told if I can not get my check verified my account will be closed and chase will keep my money. Those were the exact words the customer representative said to me on a recorded line. After going to XXXX the endorsers phone company to ask if they could help us out his name on a public system so that the number registered under his name we called again to the back office, and I was again told that they could not verify his phone number with his name and told me that I could recall the check from the original bank. I asked the customer representative why they could not call the company that actually wrote the check to verify the phone number for the endorser or verify through employer, she told me thats not something they can do. Chase bank took 10 days to verify the check and took the fund from the bank. The funds are available in my account I am just unable to access them, because of this the original check writer ( which is a payroll company ) is unable to recall the check because chase bank already cashed the check.
Frequently Asked Questions
What is Complaint #7830310 about?
Complaint #7830310 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-11-09T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.