Credit card -- Other features, terms, or problems -- Complaint #7816519
Complaint Overview
Complaint ID: 7816519
Company: Bank Of America, National Association
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with rewards from credit card
State: Maryland
ZIP Code: 20708
Date Received: 2023-11-06T12:00:00-05:00
Date Sent to Company: 2023-11-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to express my dissatisfaction with the recent closure of my credit card accounts. I had accumulated over {$3800.00} in rewards points on one account and nearly {$1000.00} on another. When I contacted your customer service department to inquire about the closure, I was informed that I would not be reimbursed for my rewards points. I am deeply disappointed by this decision. I earned these rewards points through my own spending and by following your terms and conditions. I feel that I have been robbed of my hard-earned money. I understand that your policy is to not reimburse rewards points when accounts are closed. However, I believe that this policy is unfair and unjust. I am a loyal customer of Bank of America, and I have never had any problems with my accounts in the past. I am requesting that you reconsider your decision and reimburse me for my rewards points. I believe that this is the fair and just thing to do. Thank you for your time and consideration.
Frequently Asked Questions
What is Complaint #7816519 about?
Complaint #7816519 was filed against Bank Of America, National Association regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-11-06T12:00:00-05:00.
How did Bank Of America, National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bank Of America, National Association?
Yes, visit the Bank Of America, National Association company profile at readthecomplaint.com/company/bank-of-america-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.