Student loan -- Dealing with your lender or servicer -- Complaint #7811505
Complaint Overview
Complaint ID: 7811505
Company: Maximus Federal Services, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Trouble with how payments are being handled
State: Texas
ZIP Code: 78230
Date Received: 2023-11-06T12:00:00-05:00
Date Sent to Company: 2023-11-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I tried paying through my bank account in the Aidvantage XXXX, but my payments got rejected XXXX. It gave me a message saying " XXXX XXXX '' and that something with my bank account information was incorrect. I also tried to pay via phone, but I could not do so. I tried calling, and a representative said that they were unable to locate my bank account. My bank account numbers are correct, and no charges have been made to my bank account on behalf of the company.
Frequently Asked Questions
What is Complaint #7811505 about?
Complaint #7811505 was filed against Maximus Federal Services, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-11-06T12:00:00-05:00.
How did Maximus Federal Services, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Maximus Federal Services, INC.?
Yes, visit the Maximus Federal Services, INC. company profile at readthecomplaint.com/company/maximus-federal-services-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.