Checking or savings account -- Closing an account -- Complaint #7805185
Complaint Overview
Complaint ID: 7805185
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: North Carolina
ZIP Code: 27540
Date Received: 2023-11-05T12:00:00-05:00
Date Sent to Company: 2023-11-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
CitiBank has caused me significant distress, inconvenience, and financial losses due to the trauma caused by not sending my remaining account balance after closing it. Below are some details : I opened my account in XX/XX/XXXX. On XX/XX/XXXX, I deposited {$75000.00} from my XXXX XXXX XXXX account, which serves as my primary and salary deposit account. I received a signup bonus, which I eventually had to pay taxes on in my XXXX tax return, including the earned bonus and interest. I needed the money, so I transferred {$25000.00} and {$25000.00} back to my XXXX XXXX XXXX primary account, in accordance with the transfer limits, requested on XX/XX/XXXX. All proofs of these transactions will be attached in this complaint. After the transfers, CitiBank locked me out of my online access. I was able to call customer service and have XXXX, XXXX, and XXXX checks sent to my home address, which I successfully deposited later. I intended to keep {$1500.00} in my CitiBank account to avoid maintenance fees and use CitiBank for my future banking needs. I made numerous calls to CitiBank to regain access to my online banking, but they flagged my account for fraudulent activity without a clear reason. I endured many stressful calls, with each department transferring me to another, none able to unfreeze my account. XX/XX/XXXX, I got an email saying that my account is closed in 60 days, and the email clearly states, " we will send any funds belonging to you to this address, once the account is closed. '' When I called the customer service, they said after the account is closed I will receive my funds in XXXX to 90 days. I patiently waited for my account to be closed and several more months for the remaining {$1500.00} funds check to be sent to my home address. During this period, I experienced significant mental trauma and personal losses due to my inability to focus and the suffering I endured. I lost a considerable amount of time dealing with this issue. I hope I get this resolved and get my remaining funds sent, otherwise as I was recommended to go with other ways like approaching a lawyer, who can get my money back and can help get compensation for the personal losses incurred due to the mental trauma, and CitiBank will be responsible to pay the court and lawyer fees. But for immediate action if this is not quickly resolved, I am prepared to take further actions to seek resolution and justice. Will start sending emails Citi ERU. Will continue by raise complaints at XXXX XXXX XXXX of XXXX XXXX website OCC, FIDC, FBR, NCUA, CSBS XXXX XXXX / XXXX / XXXX XXXX gov / file.a.complaint Didn't expect this banking experience would become so miserable. I sincerely hope that this matter can be resolved promptly, and I can recover the remaining funds from my CitiBank account.
Frequently Asked Questions
What is Complaint #7805185 about?
Complaint #7805185 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-11-05T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.