Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7800821
Complaint Overview
Complaint ID: 7800821
Company: Jpmorgan Chase & Co.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: New York
ZIP Code: 109XX
Date Received: 2023-11-03T12:00:00-05:00
Date Sent to Company: 2023-11-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
We were married in a wedding venue. There was a lot of confusion because there was a lot of turnover. We did not agree with the final charges and the contract they sent over. We did not sign or agree to the final charges. We made the company aware of this in writing. We contacted the corporate office additionally. They then charged our debit card in the total of XXXX in three separate charges. It seems as if they were trying to see as much money as they could get out. We filled a claim with our bank. They approved one claim then denied another. When we called in they said that the venue was admitting that some of the charges were not authorized because there were major issues and services not rendered. We informed Chase Bank that there was no signed contract or credit card authorization form submitted on our behalf. They used our debit card to charge XXXX without our consent.
Frequently Asked Questions
What is Complaint #7800821 about?
Complaint #7800821 was filed against Jpmorgan Chase & Co. regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-11-03T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.