Checking or savings account -- Closing an account -- Complaint #7799935
Complaint Overview
Complaint ID: 7799935
Company: Citibank, N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Maryland
ZIP Code: 21044
Date Received: 2023-11-03T12:00:00-05:00
Date Sent to Company: 2023-11-03T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/, I called Citibank regarding my checking account ending in XXXX and informed that my account had previously been closed ( without my consent ). I was told that the remaining funds of {$1000.00} would be returned to me via check within 14 business days, and was given a reference number of XXXX regarding this call. I was told that a check had for these funds had previously been issued but I never received it. I confirmed my mailing address to receive the check and was informed the previous check would be cancelled and a new one issued. On XX/XX/, I called Citibank again as I still had not received the check for my funds. I confirmed my address again, and was told my check was not issued because they had not received feedback on this request. I asked what feedback Citibank needed to receive from themselves regarding my account that they unilaterally closed, and was given incoherent responses and told to visit a local branch.
Frequently Asked Questions
What is Complaint #7799935 about?
Complaint #7799935 was filed against Citibank, N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-11-03T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.