Credit card -- Other features, terms, or problems -- Complaint #7794689
Complaint Overview
Complaint ID: 7794689
Company: Citibank, N.A.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Privacy issues
State: Arizona
ZIP Code: 85255
Date Received: 2023-11-02T12:00:00-05:00
Date Sent to Company: 2023-11-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
After rereading the Citi response of XX/XX/23, XXXX points require more explanation. Paragraph # XXXX : How and when did Citi come to understand that I had agreed to have my account information stored with said merchants? Does Citi read and maintain every set of terms and conditions for every merchant for every Citi customer? You must, for how else could they assert otherwise? In that case, please provide me with a copy of every set of terms and conditions you have on file for the merchants listed on my account. Paragraph # XXXX : regarding your ABU, it is for merchants or vendors who have an established recurring payment on your account Please define recurring payments.
Frequently Asked Questions
What is Complaint #7794689 about?
Complaint #7794689 was filed against Citibank, N.A. regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-11-02T12:00:00-05:00.
How did Citibank, N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Citibank, N.A.?
Yes, visit the Citibank, N.A. company profile at readthecomplaint.com/company/citibank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.