Credit card -- Fees or interest -- Complaint #7776721
Complaint Overview
Complaint ID: 7776721
Company: Jpmorgan Chase & Co.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Fees or interest
Sub-Issue: Problem with fees
State: New Mexico
ZIP Code: 87144
Date Received: 2023-10-29T12:00:00-05:00
Date Sent to Company: 2023-10-29T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My online account, where I had a JPMorgan XXXX management account and Chase Credit card account, was locked due to suspicious activity, please call this number to get unlocked. So I called and after a speaking with them they explained that my online account access was revoked and wouldnt be restored while providing no information regarding my Chase credit card and how to pay it. So after trying to get information I was then assessed a late fee despite having my access revoked to pay and given no alternate forms of way to pay. I submitted a BBB complaint trying to get the fee reversed ( you cant restrict my access to pay then assess a late fee cause I couldnt pay ) and status of my account and they didnt address the fee charged and stated that my account would not be reinstated so XXXX unsure status of my card and I believe the fee assessed is in violation of federal law and I want my fee reversed and clear status of my credit card if it is still active or was it canceled as well. Absolutely the worst most ridiculous experience ever especially trying to pay a credit card
Frequently Asked Questions
What is Complaint #7776721 about?
Complaint #7776721 was filed against Jpmorgan Chase & Co. regarding Credit card specifically about Fees or interest. It was received by the CFPB on 2023-10-29T12:00:00-05:00.
How did Jpmorgan Chase & Co. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Jpmorgan Chase & Co.?
Yes, visit the Jpmorgan Chase & Co. company profile at readthecomplaint.com/company/jpmorgan-chase-co to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.